Refund policy

Last updated: July 2, 2026

Returns & Refunds Policy

 

Overview

We want you to be happy with your purchase. This Returns & Refunds Policy explains your rights and how we handle returns, refunds, and exchanges.

This policy operates in line with applicable consumer protection laws, including the UK Consumer Contracts Regulations where applicable.


Returns Eligibility

You may request a return within 14 days of receiving your order, provided the item:

  • Is unused and in its original condition
  • Is in its original packaging
  • Includes all tags, accessories, or components (if applicable)

We reserve the right to refuse returns that do not meet these conditions.


Non-Returnable Items

We may not accept returns for:

  • Items that have been used, worn, or damaged after delivery
  • Items returned outside the returns window
  • Items not in original packaging (unless faulty)


Damaged or Incorrect Items

If you receive an item that is incorrect, faulty, or damaged, please contact us within 48 hours of delivery.

We will offer either:

  • A replacement, or
  • A full refund, including return shipping costs where applicable


Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
  • If the return is due to our error, we will cover return shipping.


Refund Process

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method
  • Refund processing typically takes 5–10 business days, depending on your bank or payment provider


Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, contact us and we will advise on the next steps.


Lost Returns

We recommend using a tracked shipping service when returning items.

We are not responsible for returns lost in transit without proof of postage or tracking.


How to Start a Return

To initiate a return, please contact us via our contact page and include:

  • Full name
  • Order number
  • Reason for return
  • Photos (if damaged or incorrect item received)

We will provide return instructions once your request has been reviewed.


Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page with a revised effective date.