Frequently Asked Questions (FAQ)
About Our Brand
Who are you?
We are passionate about providing high-quality hair care products designed to help you achieve healthier, stronger, and more beautiful hair.
What makes your brand different?
We carefully select products that focus on quality, performance, and customer satisfaction. Our goal is to provide products you can trust as part of your hair care routine.
Where are you based?
We are based in the UK and proudly serve customers across the country.
Products
Are your products suitable for all hair types?
Many of our products are suitable for a wide range of hair types, including straight, wavy, curly, and coily hair. Please check each product description for specific recommendations.
Can your products be used on coloured or chemically treated hair?
Most of our products are suitable for coloured or chemically treated hair. We recommend checking the individual product information before use.
How should I choose the right product?
Each product page contains detailed information to help you find the best option for your hair type and goals. If you’re unsure, our customer support team is happy to help through our consultation form page.
Hair Suitability
Are your products suitable for both men and women?
Yes. Unless stated otherwise, our products are designed for anyone looking to improve their hair care routine.
Can I use multiple products together?
Yes. Many of our products can be incorporated into the same routine. Always follow the directions provided for each product.
Product Usage
How do I use your products?
Directions for use are provided on each product page and product packaging.
How often should I use the products?
Usage depends on the product. Please follow the recommended instructions provided with each item.
How long before I notice results?
Results vary depending on the individual, hair condition, and consistency of use. Regular use as directed typically provides the best results.
Ingredients
Where can I find the ingredients list?
Each product page includes a full ingredients list where available.
Do your products contain natural ingredients?
Many of our products include naturally derived ingredients. Please refer to the individual product descriptions for full details.
Do your products contain sulphates or parabens?
This varies by product. Please check the ingredients listed on the relevant product page.
Safety
Are your products safe to use?
Our products are intended for external use only and should always be used according to the instructions provided.
Should I perform a patch test?
Yes. We recommend carrying out a patch test before using any new hair or skincare product, especially if you have sensitive skin.
What should I do if irritation occurs?
Stop using the product immediately and seek medical advice if irritation persists or becomes severe.
Can your products be used during pregnancy or while breastfeeding?
If you are pregnant or breastfeeding, we recommend consulting your healthcare professional before using any new cosmetic products.
Orders
Can I change or cancel my order?
If your order has not yet been processed, we may be able to amend or cancel it. Please contact us as soon as possible.
Can I track my order?
Yes. Once your order has been dispatched, you’ll receive tracking information if a tracked delivery service has been selected.
I entered the wrong delivery address. What should I do?
Contact us immediately. We’ll do our best to update the address before your order is dispatched.
Shipping & Delivery
Where do you deliver?
Delivery locations are listed during checkout. If your country isn’t available, please contact us for assistance.
How long does delivery take?
Estimated delivery times are provided during checkout and may vary depending on your location and the shipping method selected.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and chosen delivery option.
What happens if my parcel is delayed?
Occasionally, delivery delays can occur due to circumstances outside our control. If your order hasn’t arrived within the expected timeframe, please contact us.
What if my parcel arrives damaged?
Please contact us as soon as possible with photographs of the damaged item and packaging so we can investigate and assist you.
Returns & Refunds
Can I return my order?
Yes. We accept returns in accordance with our Returns Policy. Items should be unused and returned in their original condition unless faulty.
How do I request a return?
Simply contact our customer support team with your order number, and we’ll guide you through the process.
How long do refunds take?
Once your returned item has been received and inspected, approved refunds are typically processed within a few working days. Your bank may take additional time to complete the transaction.
What if I receive the wrong item?
Please contact us immediately, and we’ll arrange for the correct item to be sent or provide an appropriate solution.
Payments
What payment methods do you accept?
We accept secure payment methods available during checkout, including major debit and credit cards. Additional payment options may also be available.
Is my payment information secure?
Yes. Payments are processed securely using encrypted payment systems to help protect your personal information.
Customer Support
How can I contact customer support?
You can reach us using our contact form, email, or any contact methods listed on our Contact Us page.
How quickly will I receive a reply?
We aim to respond to all enquiries as quickly as possible, typically within 24–48 business hours.
I have another question that isn’t listed here.
We’re always happy to help. Please get in touch, and our team will assist you.